The most common special request we receive is for an urgent delivery - must be with me in 2 days time for example. I will therefore discuss an outline on what we can offer in those situations.
Availability and Delivery Times
The first thing to mention is that all products on the web site have listed in there descriptions, an availability time. This time is a guide to the normal time it will take till the dispatch date. Delivery time must then be added which varies according to destination. UK is normally 1 - 2 days, Europe 3 - 5 days and the rest of the World about 1 - 2 weeks air mail.
We can, however, with many items supply them the next day or within a shorter lead time if we receive a special request. There are exceptions, for example: when the products have to made by a manufacturer and it is out of our control. Urgent time scales often mean we have to mail with a quicker service by Special Delivery, Air Sure or express Courier. In those circumstances we will then usually need to charge a premium for the delivery service, although we will limit this as much as we can.
Some of the products we can offer to send express, when requested, at short notice include:
Tartan fabric - some next day but most in 3/4 days to dispatch
Tartan Ribbon - can be dispatched same day
Tartan ties - next day
Lambswool scarves - next day
Stock caps and hats - next day
Tams - Lochcarron lambswool next day
Sporrans - and associated items, 2 days to dispatch
Pewterware - quaichs, tankards and flasks, next day even with an engraving
Clan Crest items - pewter available 2/3 days,(silver has to be made)
Made to Order Items
There are, however, many items that are made to order like waistcoats, trousers, kilts, skirts, wall plaques but it is often obvious from the product description that this is the case.