Terms & Conditions

General

All prices quoted are in pounds sterling GBP (£).
  
We are VAT registered and VAT tax applies to prices on goods delivered to the UK and  EU territories. However, the USA, Canada, Australia and other non EU country destinations will have local taxes and duties applied in there own country, if applicable, and these costs are the customers responsibility.
  
All products are subject to availability and may be withdrawn at any time.
  
All sizes and measurements are approximate.
  
Our handcrafted products are generally unique and subject to some variation from the images shown on the site.
  
Any item regarded as ‘bespoke’ and made as a special request or ordered specially for you, will be non returnable unless faulty. This includes:

- pieces of fabric cut to your required length
- most items made to order

Delivery

We will endeavor to dispatch your order as soon as possible after we receive it. Goods will be sent using the Post Office services or courier, depending on the weight and value.

Returns

If for any reason you are not completely satisfied with your purchase and it is a stock item, just return the item within 14 days of receipt and we will replace it or issue a full refund, whichever you prefer. Please include a note giving the reason for the return and indicate your preference on a replacement or refund.

We will action any refund within 5 days of receipt of the returned goods and will inform you by e-mail.

Liability

We will endeavor to offer you the best service we possibly can, however, we make no promise that our on-line shopping service will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.

Copyright

All rights in the designs and information on this web site are owned by Tartan Time Ltd. You may copy and print pages and portions of this web site for the sole purpose of reference. The materials on our web site may not be used for any other purpose.

Complaints

If there is a problem with anything you can supply details to us by e-mail, post, telephone or fax. See ‘Contact Us’ page. We will endeavor to resolve your complaint at the earliest opportunity.

Governing Laws

These conditions shall be governed by and construed in accordance with Scots Law and any disputes shall be decided only in the Courts of Scotland.

Trading General

We reserve the right to alter or withdraw any of our internet services, to refuse our internet services to any customer and to amend these conditions at any time. We will also not be responsible for any breach of the terms and conditions caused by circumstances beyond our control.